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3mc (UK) Limited is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO) and are authorised and regulated by the Financial Conduct Authority (FCA) to advise and arrange mortgage and insurance products. This includes processing any personal data lawfully, fairly and in a transparent manner.
As a Brokerage and as part of our service we will only collect information from you so that we can advise
and arrange mortgage and insurance products that may be suitable for
you. In the financial services industry, we call this factfinding which
provides us with all the information that we need from you in order to provide
you a with suitable
product that meets your circumstances and requirements.
When obtaining
information from you we will do this by phone, email or post and will confirm
the accuracy of the data collated. It is important that all the data we hold on you is accurate so that we can advise
and arrange suitable
products to you.
The types of
information we will collect from you includes; contact details, occupation,
income and expenditure, credit details, mortgage
requirements, insurance requirements, existing policies, solicitors/accountants’ details,
bank details. In addition, we may collect
sensitive personal data such as medical conditions or criminal offence
data where required
to do so to arrange
a policy on your behalf.
Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.
We may obtain information from other sources such as public records if required. This is to enable us to verify who you are or facts that you have told us are accurate.
We will only
use your data in ways that you would reasonably expect us to. Below summarises how we will
use your data.
We will use the
information you provide to us to research the market on your behalf to find a
suitable policy that meets your
circumstances and needs. Once we have
carried out research, we will provide you with a personalised illustration detailing the product information. Whilst you consider the illustration, we will
remain in touch to answer
any questions you may have.
If you are
happy to proceed, we will then use your data to complete an application form
which will then be forwarded to the
relevant Lender or Insurer. We will
then liaise with them on your behalf until the
policy has been arranged.
We will then
contact you at renewal or when your policy is due to be reviewed so that we can
continue to ensure that the policy
you have in place remains suitable. Where
your circumstances or personal information have changed, we will update
our records and notify the Lender
or Insurer to do the same.
We will also use your data to assist
with handling a complaint if you are not happy with the service you have received.
As part of our
service, we like to keep our customers up to date with new products or offers
that are available and may be of
interest. Therefore, we may contact
you from time to time through email marketing,
phone, text or other types of marketing material. If you wish to opt-out of this at any point then please let us know.
In the interest to improve our services, telephone calls may be monitored and/or recorded for training purposes and to assist us to handle a complaint. Where we record the call, you will be informed of this.
How we use your information (detailed above) we will do so using the lawful basis legitimate interests. We have decided upon this basis as it allows us to meet with the ICO and FCA rules and is the most suitable lawful basis for processing data with a view to arranging a policy.
As stated
above, if you wish to proceed to take out a policy then we will pass your
details on to the Lender or Insurer
the policy will be arranged with. The
information we pass on will be detailed within
the application we complete on your behalf. We may also liaise with your Solicitor and/or Accountant where relevant to arrange a product on your behalf.
Where required we may forward your details onto regulatory authorities or fraud agencies where we have a legal obligation to do so to comply with our regulatory requirements or where fraud is suspected. We may do this under the lawful basis legal obligation.
We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.
We will only hold data for no longer than is necessary. Where we have arranged a policy on your behalf, we will keep your file including your personal data and any call recording, on record for a minimum of six years, in line with our regulatory obligation with the FCA. Where we need to hold your file for longer than this then we will inform you of this.
You have the right to:
·
Be informed about how we use, share and store your personal
information;
·
Request access to the personal data we hold on you
(also known as a Subject Access Request
(SAR)). Where a SAR is requested, we will respond promptly and within one month from the date we receive
the request;
·
Request your personal
data is amended if inaccurate or incomplete;
·
Request your personal data is erased where there is no
compelling reason for its continued processing
and we don’t have a legitimate
interest to retain it;
·
Request that the processing of your data is restricted;
·
The right to object to your
personal data being processed;
·
Rights in relation
to automated decision
making and profiling.
Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email. We do not use automated decision making or profiling systems.
Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make
assumptions that you have given your consent.
Your consent must be freely
given by positively opting
in or making a
clear affirmative action that you are giving your consent. We will do our very
best to ensure you know exactly what
you are consenting to and remind you that you may withdraw your consent
at any time by contacting us by email or phone. Where consent
is obtained a record of this will be made confirming what you have consented to, the time and
date and how consent was obtained.
Customers:
Our customers are important to us however we appreciate that on some occasions
you may wish to look elsewhere. If you do, we would like to stay in touch
and therefore will ask for your consent
in order for us to do so.
Potential
Customers: Where you have expressed an interest in a product but have then
decided not to proceed, we would
like to keep in touch, therefore, will ask for your consent to do so in case a
product may be of interest
to you at a later date.
Non-Customers: We will only send you information about regulated products or services if we have obtained your consent to do so.
We hope that
the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then
please notify Doug Hall by either email, post
or phone below. If you remain concerned about the way we collect or use your
personal data you can raise your
concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details, you may visit the ICO website www.ico.org.uk
We will tend to disclose the complainant’s identity to whoever the complaint is about, however, if you wish your identity to remain anonymous, we will try to respect that. We will keep your complaint on record for two years once closed or six years if it also relates to how we arranged a policy and falls under the FCA ruling.
We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated and you will be notified.
If you wish to contact us about the above or any other matter then please contact
us at:
Doug Hall
3mc (UK) Limited
3 St Georges Court Altrincham
Business Park Altrincham
Cheshire WA14 5UA
TERMS OF BUSINESS
3mc (UK) Ltd is authorised and regulated by the Financial Conduct Authority.
Our Financial Services Register number is 302992. You can check this on the
Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/s/ or by contacting the FCA on 0800
111 6768.
1. Our Identity and Service
3mc (UK) Ltd, 3 St Georges Court, Altrincham, Cheshire. WA14 5UA. We will
advise and make a recommendation to you on mortgages that are regulated such as
residential mortgages, further advances and consumer buy to lets after we have
assessed your needs. We will also advise and make a recommendation on
non-regulated products such as business buy to let, commercial mortgages and
non-regulated bridge products.We offer a comprehensive range of mortgages from across the market, but not
deals that you can only obtain by going direct to a Lender.2. Service CostsOur fee is as follows: Where you are a new customer to us, we will charge no more
than £495. Where you are an existing customer, we will charge no more
than £295. Where you have been introduced to us from another a firm, we
will charge no more than £495. Where you have been originally introduced to us from another
firm and you are an existing customer, we will charge no more than £295.Please note our fee will be payable on application of the mortgage. We
will also be paid commission from the Lender. All 3mc advisers receive a basic
salary. No commissions are paid to an adviser for the advice provided or for
the completion of a mortgage. You will also receive either a European Standardised Information Sheet (ESIS)
or a Key Facts Illustration+ (KFI+) when considering a particular mortgage
which will tell you about any fees relating to it. It will also include the
actual amount of commission we will receive.3. Products Not RegulatedOur aim is to provide a quality and client-focused service so that you are
provided with a high-level service at all times.Please note: some products that we are offer (such as Buy to Let or Commercial
mortgages) are not regulated by the Financial Conduct Authority. As a result of
this, you will not have the benefit or protection that would normally be
available from the Financial Conduct Authority, Financial Ombudsman Service and
Financial Services Compensation Scheme (noted in section 5 & 6 below).4. Alternative Financial OptionsNote: If you are looking to increase your borrowing on an existing mortgage
then there are a few options available to you, including a Further Advance,
Second Charge or Unsecured lending such as a personal loan. We are required to
inform you of the alternative options available to you so that you can consider
them against your personal circumstances. We will provide advice on further
advances. We will not, however, provide advice on whether a second charge or
unsecured lending such as a personal loan is more suitable.5. ComplaintsIt is our intention to provide you with a high level of service at all timed.
If there is an occasion when we do not meet these standards and you wish to
register a complaint, please contact us by:Address: Complaints Department, 3mc (UK) Ltd, 3 St Georges Court, Altrincham
Business Park, Altrincham, Cheshire, WA14 5UAPhone: 0161 962 7800If we cannot settle your complaint with us, you may be entitled to refer it to
the Financial Ombudsman Service www.financial-ombudsman.org.uk6. Financial Services Compensation SchemeWe are covered by the FSCS. You may be entitled to compensation from the scheme
if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim.Mortgage advising and arranging are covered up to a maximum limit of £85,000.Whilst we are covered by the FSCS they do not provide cover on products that
are not regulated by the Financial Conduct Authority (such as Buy to Let and
Commercial mortgages). Therefore, you will not be entitled to compensation from
the FSCS.Further information about the compensation scheme arrangements is available
from the FSCS.