Privacy Notice
About Us
3mc (UK) Limited is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) upheld by the Information Commissioner Officer (ICO) and are authorised and regulated by the Financial Conduct Authority (FCA) to advise and arrange mortgage and insurance products. This includes processing any personal data lawfully, fairly and in a transparent manner.
What information do we collect about you and why?
As a Brokerage and as part of our service we will only collect information from you so that we can advise and arrange mortgage and insurance products that maybe suitable for you. In the financial services industry, we call this factfinding which provides us with all the information that we need from you in order to provide you a with suitable product that meets your circumstances and requirements.
When obtaining information from you we will do this by phone, email or post and will confirm the accuracy of the data collated. It is important that all the data we hold on you is accurate so that we can advise and arrange suitable products to you.
The types of information we will collect from you includes contact details, occupation, income and expenditure, credit details, mortgage requirements, insurance requirements, existing policies, solicitors/accountant’s details, bank details. In addition, we may collect sensitive personal data such as medical conditions or criminal offence data where required to do so to arrange a policy on your behalf.
Where you provide your personal data on our website it will be taken as a positive action that you would like us to contact you for the purpose as set out on our website.
Information from other sources
We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are or facts that you have told us are accurate.
How will we use this information?
We will only use your data in ways that you would reasonably expect us to. Below summarises how we will use your data.
We will use the information you provide to us to research the market on your behalf to find a suitable policy that meets your circumstances and needs. Once we have carried out research, we will provide you with a personalised illustration detailing the product information. Whilst you consider the illustration, we will remain in touch to answer any questions you may have.
If you are happy to proceed, we will then use your data to complete an application form which will then be forwarded to the relevant Lender or Insurer. We will then liaise with them on your behalf until the policy has been arranged.
We will then contact you at renewal or when your policy is due to be reviewed so that we can continue to ensure that the policy you have in place remains suitable. Where your circumstances or personal information have changed, we will update our records and notify the Lender or Insurer to do the same.
We will also use your data to assist with handling a complaint if you are not happy with the service you have received.
As part of our service, we like to keep our customers up to date with new products or offers that are available and maybe of interest. Therefore, we may contact you from time to time through email marketing, phone, text or other types of marketing material. If you wish to opt out of this at any point, then please let us know.
In
the interest to improve our services, telephone calls may be monitored and/or
recorded for training purposes and to assist us handle a complaint. Where we
record the call, you will be informed of this.
The lawful basis on which we use this information
How we use your information (detailed above) we will do so using the lawful basis legitimate interests. We have decided upon this basis as it allows us to meet with the ICO and FCA rules and is the most suitable lawful basis for processing data with a view to arranging a policy.
Contact details received from an Introducer
Occasionally we may receive your contact details from a third-party Introducer, who you have expressed an interest in the products/service we have to offer. Where you have been introduced to us, we will confirm that they have obtained your consent and have made it clear to you that they will pass your details on to 3mc (UK) Limited and that you will be expecting us to contact you.
Who will it be shared with?
As stated above, if you wish to proceed to take out a policy then we will pass your details on to the Lender or Insurer the policy will be arranged with. The information we pass on will be detailed within the application we complete on your behalf. We may also liaise with your Solicitor and/or Accountant where relevant to arrange a product on your behalf.
Where required we may forward your details onto regulatory authorities or fraud agencies where we have a legal obligation to do so to comply with our regulatory requirements or where fraud is suspected. We may do this under the lawful basis legal obligation.
We also share analytical data with third parties so that they can produce statistics on the mortgage market. Although they will record data such as your geographical location using only the outward element (the first part) of your postcode, loan size, product type, property type, size of property and property value, none of this information personally identifies you as an individual.
What we will do to ensure the security of personal information
We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.
How long will we retain your data?
We will only hold data for no longer than is necessary. Where we have arranged a policy on your behalf, we will keep your file including your personal data and any call recording, on record for a minimum of six years, in line with our regulatory obligation with the FCA. Where we need to hold your file for longer than this then we will inform you of this.
What are your rights?
You have the right to:
Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email. We do not use automated decision making or profiling systems.
Marketing
Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Your consent must be freely given by positively opting in or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at any time by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.
Customers: Our customers are important to us however we appreciate that on some occasions you may wish to look elsewhere. If you do, we would like to stay in touch and therefore will ask for your consent in order for us to do so.
Potential Customers: Where you have expressed an interest in a product but have then decided not to proceed, we would like to keep in touch therefore will ask for your consent to do so in case a product may be of interest to you at a later date.
Non-Customers: We will only send you information about regulated products or services if we have obtained your consent to do so.
Right to complain
We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please notify Doug Hall by either email, post or phone below. If you remain concerned about the way we collect or use your personal data you can raise your concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details you may visit the ICO website www.ico.org.uk
We will tend to disclose the complainant’s identity to whoever the complaint is about, however if you wish your identity to remain anonymous, we will try to respect that. We will keep your complaint on record for two years once closed or six years if it also relates to how, we arranged a policy and falls under the FCA ruling.
Changes to the information
We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated and you will be notified.
How to contact us
If you wish to contact us about the above or any other matter then please contact us at:
Doug Hall
3mc (UK) Limited
6 St Georges Court
Altrincham Business Park
Altrincham
Cheshire
WA14 5UA
Tel: 0161 962 7800
Web: www.3-mc.com
E-mail: info@3-mc.com
TERMS
OF BUSINESS
3mc (UK) Ltd is authorised and regulated by the Financial Conduct Authority.
Our Financial Services Register number is 302992. You can check this on the
Financial Services Register by visiting the FCA’s website https://register.fca.org.uk/s/
or by contacting the
FCA on 0800 111 6768.
1. Our Identity and
Service
3mc (UK) Ltd, 6 St Georges Court, Altrincham, Cheshire. WA14 5UA.
We
will advise and make a recommendation to you on mortgages that are regulated
such as residential mortgages, further advances and consumer buy to lets after
we have assessed your needs. We will also advise and make a recommendation on
non-regulated products such as business buy to let, commercial mortgages and
non-regulated bridge products.
We offer a comprehensive range of mortgages from across the market, but not
deals that you can only obtain by going direct to a Lender.
2. Service Costs
Our fee is as follows:
> Where you are a
new customer to us, we will charge no more than £495.
> Where you are an
existing customer, we will charge no more than £395.
Please note our fee will be payable on application of the mortgage, and is non-refundable.
We will also be paid commission from the Lender. All 3mc advisers receive a
basic salary. No commissions are paid to an adviser for the advice provided or
for the completion of a mortgage.
You will also receive either a European Standardised Information Sheet (ESIS)
or a Key Facts Illustration+ (KFI+) when considering a particular mortgage
which will tell you about any fees relating to it. It will also include the
actual amount of commission we will receive.
3. Products Not
Regulated
Our aim is to provide a quality and client-focused service so that you are
provided with a high-level service at all times.
Please note: some products that we are offer (such as Buy to Let or Commercial
mortgages) are not regulated by the Financial Conduct Authority. As a result of
this, you will not have the benefit or protection that would normally be
available from the Financial Conduct Authority, Financial Ombudsman Service and
Financial Services Compensation Scheme (noted in section 5 & 6 below).
4. Alternative Financial Options
Note: If you are looking to increase your borrowing on an existing mortgage
then there are a few options available to you, including a Further Advance,
Second Charge or Unsecured lending such as a personal loan. We are required to
inform you of the alternative options available to you so that you can consider
them against your personal circumstances. We will provide advice on further
advances. We will not, however, provide advice on whether a second charge or
unsecured lending such as a personal loan is more suitable.
5. Complaints
It is our intention to provide you with a high level of service at all timed.
If there is an occasion when we do not meet these standards and you wish to
register a complaint, please contact us by:
Address: Complaints Department, 3mc (UK) Ltd, 6 St Georges Court, Altrincham
Business Park, Altrincham, Cheshire, WA14 5UA
Phone: 0161 962 7800
If we cannot settle your complaint with us, you may be entitled to refer it to
the Financial Ombudsman Service www.financial-ombudsman.org.uk
6. Financial
Services Compensation Scheme
We are covered by the FSCS. You may be entitled to compensation from the scheme
if we cannot meet our obligations. This depends on the type of business and the
circumstances of the claim.
Mortgage advising and arranging are covered up to a maximum limit of £85,000.
Whilst we are covered by the FSCS they do not provide cover on products that
are not regulated by the Financial Conduct Authority (such as Buy to Let and
Commercial mortgages). Therefore, you will not be entitled to compensation from
the FSCS.
Further information about the compensation scheme arrangements is available
from the FSCS.